Terms & Condition

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1.Terms & Conditions

Welcome to Arabian World Tours And Travels! These terms and conditions outline the rules and regulations for the use of our website and the booking of our tours and travel services. By accessing or using our website, making a booking, or engaging our services, you accept and agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use our website or engage our services.

1.Use of Website & Services

When you visit our website:

We may collect information such as your IP address, browser type, and browsing activity.

Permitted Use:

You may use this website to browse information about our tours and travel services, make bookings, contact us, and access other related information.

Prohibited Use:

You agree to use our website and services only for lawful purposes and in a manner that does not:

Interfere with the website’s functionality or security.

Transmit any viruses, malware, or other harmful code.

Collect any personal information about other users without their consent.

Use any automated means to access or scrape the website.

2. Booking Procedures & Cancellation

Booking:

Bookings can be made online through our website, by phone, email, or in person at our office.

Payment:

Payment for tours and services can be made by credit card, debit card, bank transfer, or other methods as specified.

Confirmation:

Upon successful booking, you will receive a confirmation email or other confirmation as specified.

Cancellation:

Cancellation policies may vary depending on the tour and booking date. Please refer to the specific tour details or contact us for cancellation policies and any applicable fees.

3. Pricing & Availability

Pricing:

Prices for tours and services are subject to change without prior notice. We will use reasonable efforts to display accurate prices on our website.

Availability:

Tour availability may vary depending on the season and demand. We will make reasonable efforts to inform you of any availability issues.

4. Travel Documents

Travel Documents

It is your responsibility to ensure you have all necessary travel documents, including passports, visas, and travel insurance.

Passport Validity:

Please ensure your passport is valid for the duration of your travel, with sufficient blank pages for any required entry stamps.

5. Liability

Limitation of Liability:

Arabian World Tours And Travels shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or our services, including but not limited to: Delays, cancellations, or changes to tours due to unforeseen circumstances (e.g., weather, natural disasters, political unrest). Loss, injury, or damage to personal belongings. Any acts or omissions of third-party service providers (e.g., hotels, transportation).

Disclaimer of Warranties:

We do not guarantee the accuracy, completeness, or reliability of any information on our website or any third-party travel information. The website and its content are provided “as is” without any warranties, express or implied.

6. Data Privacy

Data Collection:

We may collect personal information from you during the booking process, such as your name, contact details, and payment information.

Data Use:

We will use your personal information only for the purposes of processing your booking, providing our services, communicating with you about your travel arrangements, and personalizing your experience on our website.

Data Security:

We will take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

Data Disclosure:

We may share your personal information with third-party service providers (e.g., hotels, transportation companies) as necessary to fulfill your booking. We will only share your information with reputable companies that comply with data protection regulations.

7. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of United Arab Emirates. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of United Arab Emirates

8.Contact

For any questions or concerns regarding these Terms and Conditions, please contact us at support@arabianworldtours.com or visit our contact page on the website.

2.Privacy Policy

Cookies Policy

This Cookies Policy explains how Arabian World Tours and travels uses cookies and similar technologies on our website (https://arabianworldtoursandtravels.com/) and when you interact with us online.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used by websites to make them work more effectively, as well as to provide information to the website owners.

How We Use Cookies

We use cookies for a variety of purposes, including:

Essential Cookies:

These cookies are essential for the operation of our website, such as enabling you to browse the site, make bookings, and access secure areas.

Functionality Cookies:

hese cookies enhance the functionality of our website, such as remembering your preferences and settings (e.g., language, location).

Analytics Cookies:

These cookies help us understand how visitors use our website, track website traffic, and improve the user experience.

Types of Cookies We Use:

Session Cookies:

These cookies are temporary and are deleted when you close your browser.

Persistent Cookies:

These cookies remain on your device for a longer period of time.

Controlling Cookies

You can control the use of cookies through your browser settings. You can choose to:

Accept all cookies:

This is usually the default setting.

Block all cookies:

This may limit your ability to use certain features of our website.

Block third-party cookies:

TThis will block cookies from third-party websites, such as advertising networks.

Changes to this Cookies Policy

We may update this Cookies Policy from time to time. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about our use of cookies, please contact us at support@arabianworldtours.com

Privacy Policy

This Privacy Policy explains how Riya Go Tourism collects, uses, and protects your personal information.

2.Information We Collect

We may collect personal information from you in a variety of ways, including:

When you visit our website:

We may collect information such as your IP address, browser type, and browsing activity.

When you make a booking:

We may collect your name, contact information, payment details, and travel preferences.

When you contact us:

We may collect your name, email address, and phone number when you contact us with inquiries or feedback.

3. How We Use Your Information

Description:

We may use your personal information for the following purposes:

  • To process your bookings and provide our services.
  • To communicate with you about your bookings and provide customer support.
  • To personalize your experience on our website.
  • To send you marketing communications, such as newsletters and special offers (with your consent).
  • To comply with legal and regulatory requirements.

4.Data Sharing

We may share your personal information with:

Third-party service providers:

Such as hotels, transportation companies, and other travel suppliers.

Business partners:

With whom we may offer joint products or services.

Law enforcement agencies:

If required by law or in response to a valid legal request.

5.Data Security

We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.

6.Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Your Rights

You have the right to:

  • Access your personal information.
  • Request correction of any inaccurate information.
  • Request erasure of your personal information in certain circumstances.
  • Restrict the processing of your personal information.
  • Object to the processing of your personal information.
  • Data portability: Receive your personal information in a portable format.

8.Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age.

9.Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes.

10.Contact Us

If you have any questions about this Privacy Policy, please contact us at support@arabianworldtours.com

Cancellation Policy

At Arabian World Tours And Travels, we understand that plans can change. Below is our cancellation policy to provide you with the necessary information regarding cancellations and refunds:

1. Cancellation Charges

Cancellations made 48 hours or more prior to the tour date: No cancellation charges will be applicable.

Cancellations made between 24 and 48 hours prior to the tour date: 50% cancellation charges applicable.

Cancellations made less than 24 hours prior to the tour date: 100% cancellation charges will be applicable.

If you fail to turn up for the tour, no refunds (in part or full) can be provided. This condition is also applicable for unused or unscanned tickets or transfer services. Rescheduling cannot be allowed for confirmed tours, transfers, and pick-up & drop-off services.

2. Refund Process

Refund Requests:

To request a refund, please contact our customer support team at support@arabianworldtours.com or through the contact information provided on your booking confirmation.

Processing Time:

Refunds will be processed 14 business days from the date of cancellation.

Refund Method:

Refunds will be credited back to the original payment method used for the booking (5% VAT applicable).

3. Tour Modifications

If you wish to modify your tour date, change the number of participants, or make other changes to your booking, please contact our customer support team 24 hours prior to the scheduled tour date.

4. Important Notes:

• Certain tours or activities may have specific cancellation policies that may differ from this general policy. These specific policies will be clearly stated during the booking process and on your booking confirmation.

• For group bookings, specific cancellation policies may apply. Please inquire with our customer support team for details.

• In the event of unforeseen circumstances beyond our control (e.g., natural disasters, political unrest, travel advisories), Arabian World Tours And Travels reserves the right to cancel or modify tours. In such cases, customers will be offered alternative arrangements.

5. Contact

For any further assistance or inquiries regarding cancellations and refunds, please contact our customer support team at support@arabianworldtours.com or through the contact information provided on your booking confirmation.

Refund Policy

Refund Policy

At Arabian World Tours And Travels, we value your satisfaction and strive to provide exceptional travel experiences. This Refund Policy outlines the terms and conditions for refunds related to our tours and activities.

1.Eligibility for Refunds

We understand that unforeseen circumstances may arise. Therefore, refunds may be considered in the following situations:

Tour Cancellation by us:

If we are unable to fulfill the tour as advertised due to unforeseen circumstances beyond our control, such as natural disasters, political unrest, or significant operational disruptions.

Significant Service Disruptions:

If the tour or activity falls significantly short of what was advertised and cannot be reasonably rectified.

2.Refund Process

Requesting a Refund:

To request a refund, please contact our customer support team within 12 hours of the completion of the tour or the occurrence of the event that necessitates the refund.

Providing Information:

Please provide your booking confirmation number, a brief explanation of the reason for the refund request, and any supporting documentation (if applicable).

Refund Processing:

We will review your request and process eligible refunds within 14 business days.

Refund Method:

Refunds will generally be credited back to the original payment method used for the booking.

3. Non-Refundable Items

Certain services may be non-refundable. These may include, but are not limited to:

  • Travel insurance
  • Visa fees
  • Tips and gratuities
  • Personal expenses
  • Activities not directly provided by Arabian World Tours And Travels

4.Important Notes

This Refund Policy may be subject to change without prior notice.

Please review the specific terms and conditions for each tour or activity before making your booking, as individual tours may have specific refund policies.

For any questions or concerns regarding this Refund Policy, please contact our customer support team at support@arabianworldtours.com

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